News from the balloon

For the right strategic decisions, you need a good view. That is why we once in a while write about technologies, projects, and products which you should know about.

How to improve Customer Experience and Employee Experience at the same time

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Smooth Transition to a Modern CCaaS Solution

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Genesys Cloud

Cloud solution built on the Amazon Web Services (AWS) technology providing a safe environment, whose performance is always adjusted according to the needs of the customer.
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Alcatel-Lucent Rainbow

Alcatel-Lucent Rainbow
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How “quality” killed Customer eXperience

… and a few tips for supporting it with the real Quality
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